FREQUENTLY ASKED QUESTIONS

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General FAQs

These are our Frequently Asked Questions regarding your photo video shoot. If there are any unanswered questions, you can always contact us and we will answer any question you may have.

WHY PRODUCE A VIDEO IN THE FIRST PLACE?

It adds professionalism and credibility to your company. It is your storefront for the online community. Consumers do not use the Yellow Pages anymore, they are instead using search engines and the internet to find what they need. With video, you have a prime opportunity to connect with a customer for 60-90 seconds and tell people exactly why you, your brand, or product are the right fit for them. Video allows you to convey your personality, character and style of business.

HOW LONG DOES IT TAKE TO MAKE A VIDEO?

This depends on what you want in your video. A lot of times business clients require 3-6 hours for a day of filming. Sometimes it is shorter, like filming testimonials and simple interview-style videos. Other times, we interview several employees and film b-roll for the company, and it takes up an entire day. For business videos, it is very important to talk to us prior to ordering.

HOW CAN I USE VIDEO TO MARKET MY BUSINESS?

The great thing about video is you can repurpose it in any number of ways. You can have testimonials from current or past customers vouching for the quality and professionalism of your business. You could film a welcome video to display on your home webpage. You can create a how-to video to help market a new product or service you are looking to provide. These are just a few of the many possibilities of video marketing presence; the possibilities are limited only by your creativity.

HOW CAN VIDEO HELP MY BUSINESS?

A video is a quick and easy way to share who you are and what you are about. It can help market you to potential new customers, getting your face and message out on the internet. You can put a lot of information and personality into a 60-90 second video that you might not be able to convey with just a well-written website. Video gives people a visual and audible connection to you and is more likely to stick with them than what they read. It can help you retain current and past customers as well, especially if you are providing new products or services they could be interested in.

WHAT DOES AN AVERAGE SHOOT DAY SCHEDULE LOOK LIKE?

It really depends on what you need us to film. We spend as much time as we need to get interviews or scripted messages using a teleprompter. We also can take some time to film b-roll (action shots or supplemental footage) if your video requires it. If there are things you want us to film, we will do it for you.

CAN WE USE PEOPLE FROM OUR OWN COMPANY IN THE VIDEO?

Absolutely! Your employees know your business better than anyone else, which makes them knowledgeable sources for your video content. We work all the time with people who have never been in front of a camera before, and we help coach them through the video filming process to help deliver the best video product to you.

IS THERE ANYTHING WE CAN DO TO COME ACROSS AS PROFESSIONAL AS POSSIBLE?

In the online marketplace, video is king. No matter what kind of company you own or work for, video will give you instant professional credibility. Have a vision for what you want video to do for your business. Create a script or a message you wish to convey.

HOW DO I PREPARE TO MAKE A VIDEO?

First, take the time to determine what you want your video to. Begin with the end in mind and develop what you need to get there. Write a script. Brainstorm a list of b-roll you may want, or storyboard a list of shots to put with a script. Your video can do whatever you want it to do for you if you have a clear goal for it. Then, bring us in. Make sure we have availability to film for you. Check with us to see what things are and are not possible within a given budget. We have a lot of creative expertise and video production history to pull from. When you know what you want, and communicate that to us, we can make a great video for your company, brand or product.

WHY SHOULD I NOT MAKE MY VIDEO MYSELF OR VIA A FRIEND

When you hire a professional video company, you get professional videographers with professional cameras, professional editing software, and the experience to know what will and will not work. A poorly made video may do more harm than good. So we encourage you to avoid running the risk of using poorly filmed video or poorly recorded audio when it comes to representing your brand. Having a professionally filmed video will give you more credibility and garner more interest and respect for your company.

WHAT IF I NEED TO RESCHEDULE A SHOOT?

No problem. Just give us a call at least 48 hours before the planned shooting and we’ll set you up with a new time. If a shoot is needed to be rescheduled within the 48 hour window, 20% of the quoted price will be added on as a penalty fee.

WHAT IF SOMETHING COMES UP OR I CHANGE MY MIND AND NEED TO CANCEL?

It is totally up to you if you want to go ahead with the shoot or not, but if we are booked in and then cancelled within 48 hours of the scheduled shoot time, a cancellation fee equalling 25% of the quoted price will be invoiced.

WHO OWNS THE FOOTAGE AFTER THE VIDEO IS PRODUCED?

You do, though we typically reserve the right to use videos we’ve produced on our portfolio and website.

HOW LONG SHOULD A PROMOTIONAL VIDEO BE FOR USE ON MY WEBSITE?

Web video needs to be short and to the point. Generally, a promotional web video should be around 1-2 minutes in length. The key point is to show how your business or product is different and how dealing with you will benefit your customers. Video Marketing is the process of tailoring video content for your target audience, ensuring that you see a return on your investment. Video Marketing doesn’t produce instant results; it is an ongoing process that takes a little bit of time. We can provide you with and implement a video marketing strategy for your video(s), where we will use a variety of methods to increase their effectiveness.

HOW MUCH INPUT DO YOU NEED US TO HAVE?

Each company is different and we are happy for you to have as much or as little involvement in your video production as you want. We are experienced enough to handle the whole project and production process, but if you are very hands on and want to be involved in everything, that’s fine by us too. Ultimately, though, it’s your video and it is your brand that is being presented, so we are 100% committed to make sure you are fully satisfied with your video.

HOW LONG DOES IT TAKE TO PRODUCE A VIDEO?

A common misconception of video production is that they take months to produce. Depending on the type of video, they can take months, but we realise that clients have budgets and timescales to work with and often require a fast turn around. Generally, depending on our schedule, we can produce a video, from concept to final delivery, within 2-4 weeks, sometimes sooner.

CAN WE SHOOT OUR OWN FOOTAGE AND HAVE YOU EDIT THE FOOTAGE?

If the footage was produced at high quality, we can help you. Let us take a look at the footage then we can let you know if we can make it work for you. Footage that is shot professionally would be fine. Some clients have found they get more professional quality video outcomes if they have us re-shoot their footage. Not even the most talented and experienced pros can take video that wasn’t shot well and make it look great.

Commercial FAQs

These are our Frequently Asked Questions regarding your photo video shoot. If there are any unanswered questions, you can always contact us and we will answer any question you may have.

Profiles FAQs

These are our Frequently Asked Questions regarding your photo video shoot. If there are any unanswered questions, you can always contact us and we will answer any question you may have.

HOW DO I BOOK

We are often shooting so its always best to message us by WhatsApp or email us on the website.

You can ask anything you need or any specific requirements you may have.

+447748651830 LONDON EC1

HOW DO I PAY?

Once you have booked your session, a non-refundable deposit of 50% is required at least five (5) working days prior to the shoot.

This deposit goes towards the total cost of your session.

Our preferred method of payment is via direct debit transfer (instructions are included on invoices). We accept cash, as well as Debit, Visa and Mastercard. The remaining balance is due the day of the session.

If you require/have requested a professional make-up artist, you can pay them directly on the day.

Do I need a professional headshot?

Your headshot is part of your marketing or visual business card.

It’s your personal logo for your personal brand and should be treated as such. There’s a great number of online marketing tools and whether you’re connecting with peers or potential new clients you will be judged by your profile picture. So its got to be the best it can be

We’re in the digital age and it doesn’t matter how great you look in that picture from your brother’s wedding that you cropped everybody out of, it just doesn’t cut it. 

What makes a Headshot shoot with you different from other Photographers?

With years of experience in media production, we offer our clients an amazing product.

Only with years of experience shooting people can you learn how to quickly direct people and make them feel comfortable in front of the camera.

We will basically teach you some techniques and dirty tricks on how to move in front of the camera without even having to think about it.

What should I do to prepare for my headshot session?

Having a photoshoot can be scary with most preferring a visit to the dentist!

We, however, will make it simple and it would feel by the end of the shoot like we are hanging out.

We will give you the confidence you need to pull it off as we know how to direct so you end up loving the shoot and won’t want it to stop.

What is a LOOK?

It simply means the number of outfits you’d like to be photographed wearing during your headshot session.

Your looks will depend on the package you have chosen but remember making a list of what and where you’re our final images will be displayed will help in determinating how many looks you require.

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Do you shoot on location?

Yes, we do.

If you have a unique working environment or brand and so we can happily shoot on location.

It will incur an extra cost depending on the location and any expenses incurred.

Do you shoot outside?

Yes we often will add a location shot close to our Clerkenwell Studio EC1

Do I get a choice of studio backdrops?

There are times where we use custom backgrounds for very specific corporate client branding. The best headshots, however, have little to do with the colour or type of background and everything to do with the energy you’re giving the camera.

White, grey and black do very little to distract from your face and everything to complement it.

CLOTHING FAQs

How many outfits should I bring to my session?

Please feel free to bring as many outfits as you feel you need.

If you don’t have anything that you love in your wardrobe, go shopping! Leave the tags on, we can shoot around them. You can then return them after your session.

Please remember that you book your session by how many “looks” you are after.

What should I wear to my shoot session?

Wear what you feel comfortable in.

Stay away from blacks and whites, as they are just too contrasty as well as loud prints, as they’re too distracting. Earth tones and gemstones tend to make for the best colour pallets as well as the colour grey. It just works!

We recommend corporate clients dress as they would for a client meeting. If it’s business casual, then a button-down shirt or polo shirt is just fine. If it’s a suit and tie kind of industry than rock the suit and tie. We recommend actors keep things simple. Solid colour T-shirts can be great. Layers are great. Interesting necklines are great. Just don’t let the clothes outshine you in front of the camera.

Ladies, if you feel better in heels, wear your favourite heels. They won’t be in the shot, but their presence will be made known in your smile.

Should I wear jewelry in my headshot?

We recommend keeping accessories to minimum. Earrings shouldn’t dangle. Small studs are great. Necklaces shouldn’t be “chunky” or “blingy”. These shots are headshots. Less is more. The product is you, not the fashion. The fashion is there to accentuate you and your features, and not be a distraction from them.

HAIR AND MAKEUP

Do I need hair and makeup?

It all depends on the style of shoot or looks you are after.

For women, you may feel more comfortable with a professional service and a little pampering of hair and makeup but if you are confident of your own abilities then it’s not necessary.

For men, we prefer that men not wear make-up. If you feel you will shine then we have a product at the studio that we use to remove oil from your face and cut down on shine.

If you’ve hired a make-up artist for your headshot session, please come to the studio without any make-up on and be sure to moisturise well.

Should I shave before my headshot session?

Some men who opt for some of the larger headshot packages will shoot a couple looks clean shaven and a couple of looks bearded.

We have shaving facilities at the studio should you require it.

DURING YOUR PHOTOSHOOT

What happens during my photo shoot?

All headshot and portrait sessions can be customised to suit your needs. We generally start with a few warm-up shot to get to know each other and get you comfortable in front of the camera.

We will take you through some tips and tricks for taking a perfect photo that not only speed up the whole process but also apply to ‘real world’ situations, such as personal photos, ‘selfies’, group photos etc. Our main goal throughout the shoot is to make you feel as comfortable as possible, have a lot of fun and ensure you leave with great images.

 

Can I see my images during the shoot?

Yes we will select a few images as we progress through the shoot so you can see how its going.

AFTER YOUR PHOTOSHOOT

What happens after the shoot?

Shortly after the shoot you will receive an email with a PDF contact sheet of the best from the shoot.
Depending on your chosen package, you can ‘order’ 1 or multiple images. 
Once you have selected your specified amount of images, our retoucher will produce the final images. 

How long before I will receive my final images?

Retouching can take up to 7 business days. The final images will be delivered in an email download link. Be sure to save all files in a safe place.

How do I receive my images?

You will receive a WeTransfer link to your final images. 

We will supply both colour and black and white HiRes files.

Do you offer Headshot printing?

We do not personally print our headshots, but we can supply you the best printing companies available to produce some great professional  prints.