FREQUENTLY ASKED QUESTIONS

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TERMS & CONDITIONS

General FAQs

These are our Frequently Asked Questions regarding your photo video shoot. If there are any unanswered questions, you can always contact us and we will answer any question you may have.

WHY PRODUCE A VIDEO IN THE FIRST PLACE?

It adds professionalism and credibility to your company. It is your storefront for the online community. Consumers do not use the Yellow Pages anymore, they are instead using search engines and the internet to find what they need. With video, you have a prime opportunity to connect with a customer for 60-90 seconds and tell people exactly why you, your brand, or product are the right fit for them. Video allows you to convey your personality, character and style of business.

HOW LONG DOES IT TAKE TO MAKE A VIDEO?

This depends on what you want in your video. A lot of times business clients require 3-6 hours for a day of filming. Sometimes it is shorter, like filming testimonials and simple interview-style videos. Other times, we interview several employees and film b-roll for the company, and it takes up an entire day. For business videos, it is very important to talk to us prior to ordering.

HOW CAN I USE VIDEO TO MARKET MY BUSINESS?

The great thing about video is you can repurpose it in any number of ways. You can have testimonials from current or past customers vouching for the quality and professionalism of your business. You could film a welcome video to display on your home webpage. You can create a how-to video to help market a new product or service you are looking to provide. These are just a few of the many possibilities of video marketing presence; the possibilities are limited only by your creativity.

HOW CAN VIDEO HELP MY BUSINESS?

A video is a quick and easy way to share who you are and what you are all about. It can help market you to potential new customers, getting your face and message out on the internet. You can put a lot of information and personality into a 60-90 second video that you might not be able to convey with just a well-written website. Video gives people a visual and audible connection to you and is more likely to stick with them than what they read. It can help you retain current and past customers as well, especially if you are providing new products or services they could be interested in.

WHAT DOES AN AVERAGE SHOOT DAY SCHEDULE LOOK LIKE?

It really depends on what you need us to film. We spend as much time as we need to get interviews or scripted messages using a teleprompter. We also can take some time to film b-roll (action shots or supplemental footage) if your video requires it. If there are things you want us to film, we will do it for you.

CAN WE USE PEOPLE FROM OUR OWN COMPANY IN THE VIDEO?

Absolutely! Your employees know your business better than anyone else, which makes them knowledgeable sources for your video content. We work all the time with people who have never been in front of a camera before, and we help coach them through the video filming process to help deliver the best video product to you.

IS THERE ANYTHING WE CAN DO TO COME ACROSS AS PROFESSIONAL AS POSSIBLE?

In the online marketplace, video is king. No matter what kind of company you own or work for, video will give you instant professional credibility. Have a vision for what you want video to do for your business. Create a script or a message you wish to convey.

HOW DO I PREPARE TO MAKE A VIDEO?

First, take the time to determine what you want your video to. Begin with the end in mind and develop what you need to get there. Write a script. Brainstorm a list of b-roll you may want, or storyboard a list of shots to put with a script. Your video can do whatever you want it to do for you if you have a clear goal for it. Then, bring us in. Make sure we have availability to film for you. Check with us to see what things are and are not possible within a given budget. We have a lot of creative expertise and video production history to pull from. When you know what you want, and communicate that to us, we can make a great video for your company, brand, or product.

WHY SHOULD I NOT MAKE MY VIDEO MYSELF OR VIA A FRIEND

When you hire a professional video company, you get professional videographers with professional cameras, professional editing software, and the experience to know what will and will not work. A poorly made video may do more harm than good. So we encourage you to avoid running the risk of using poorly filmed video or poorly recorded audio when it comes to representing your brand. Having a professionally filmed video will give you more credibility and garner more interest and respect for your company.

WHAT IF I NEED TO RESCHEDULE A SHOOT?

No problem. Just give us a call at least 48 hours before the planned shooting and we’ll set you up with a new time. If a shoot is needed to be rescheduled within the 48-hour window, 20% of the quoted price will be added as a penalty fee.

WHAT IF SOMETHING COMES UP OR I CHANGE MY MIND AND NEED TO CANCEL?

It is totally up to you if you want to go ahead with the shoot or not, but if we are booked in and then canceled within 48 hours of the scheduled shoot time, a cancellation fee equalling 25% of the quoted price will be invoiced.

WHO OWNS THE FOOTAGE AFTER THE VIDEO IS PRODUCED?

You do, though we typically reserve the right to use videos we’ve produced on our portfolio and website.

HOW LONG SHOULD A PROMOTIONAL VIDEO BE FOR USE ON MY WEBSITE?

Web video needs to be short and to the point. Generally, a promotional web video should be around 1-2 minutes in length. The key point is to show how your business or product is different and how dealing with you will benefit your customers. Video Marketing is the process of tailoring video content for your target audience, ensuring that you see a return on your investment. Video Marketing doesn’t produce instant results; it is an ongoing process that takes a little bit of time. We can provide you with and implement a video marketing strategy for your video(s), where we will use a variety of methods to increase their effectiveness.

HOW MUCH INPUT DO YOU NEED US TO HAVE?

Each company is different and we are happy for you to have as much or as little involvement in your video production as you want. We are experienced enough to handle the whole project and production process, but if you are very hands-on and want to be involved in everything, that’s fine by us too. Ultimately, though, it’s your video and it is your brand that is being presented, so we are 100% committed to making sure you are fully satisfied with your video.

HOW LONG DOES IT TAKE TO PRODUCE A VIDEO?

A common misconception of video production is that they take months to produce. Depending on the type of video, they can take months, but we realise that clients have budgets and timescales to work with and often require a fast turnaround. Generally, depending on our schedule, we can produce a video, from concept to final delivery, within 2-4 weeks, sometimes sooner.

CAN WE SHOOT OUR OWN FOOTAGE AND HAVE YOU EDIT THE FOOTAGE?

If the footage was produced at high quality, we can help you. Let us take a look at the footage then we can let you know if we can make it work for you. Footage that is shot professionally would be fine. Some clients have found they get more professional-quality video outcomes if they have us re-shoot their footage. Not even the most talented and experienced pros can take a video that wasn’t shot well and make it look great.

TERMS AND CONDITIONS

In the following Terms and Conditions:

  1. “The Photographer” is Lesauvage
  2. “The Client ” is the person or organisation to whom the invoice is addressed
  3. Reproduction includes any form of publication or copying of the whole or part of any picture and whether or not altered by printing, photography, slide projection (whether or not to an audience) xerography, artist’s reference, artist’s illustration, layout, or presentation, electronic or mechanical reproduction or storage by any other means

These Terms and Conditions shall be governed and construed in accordance with the Laws of England. These Terms and Conditions cannot be varied in any way by the Client unless such conditions are expressly agreed by the Photographer in writing.

COPYRIGHT

The content including but not limited to, photographs, logos, text, data, and graphics of this website are copyright of ©Lesauvage. All rights reserved.

The right of the photographer is identified as the creator of this website and has been asserted in accordance with the Copyright, Designs, and Patents Act 1988. Any use including, but not limited to, the copying, communication, storage, publication, exhibition, reproduction, alteration or distribution, and the selling of any part of this website in any form without prior written consent is forbidden by UK and international copyright law. Any person, company, or website found in breach of this will be prosecuted to the full extent of the law.

Booking a photography session with Lesauvage, you are agreeing to the following usage terms for the images produced:

ACTOR / PERFORMER / MODEL HEADSHOTS

Unless otherwise stated, reproduction rights for actors, performers, and model headshots granted by the Photographer to the Client are as follows:

  1. Self-promotional use by agent(s) and actor/model/performer in his/her capacity as an actor/model/performer is permitted. This includes web, print, Spotlight, CCP, and other casting directories, agent mail outs, theatre programs, and front of house by employers. Extends to personal social media profiles (including, but not limited to Facebook, Twitter, LinkedIn).
  2. Reproduction in print or electronic media for commercial purposes (including, but not limited to biographies, commercial listings, paid-for advertising, press distribution, and placements) is strictly prohibited and constitutes a breach of copyright unless prior written consent is provided and an agreed license fee is paid.

CORPORATE / BUSINESS / PROFESSIONAL / PERSONAL HEADSHOTS

Reproduction rights for corporate, business, professional, and personal headshots are to be agreed upon at the time of booking. This agreement shall be made between the Photographer and the Client according to the Client’s requirements and contingent fees. Upon agreement in writing, the following terms of use may be granted to the Client:

  1. Personal Use Only:  The right to use the pictures only for self-promotional purposes. This includes personal social media profiles (including but not limited to Facebook, Twitter, LinkedIn) and curriculum vitae. Excludes use by employers and third parties in print or electronic media.
  2. Company Internal Use: The right to use the pictures as described above; plus a license for use only within a company for non-commercial purposes; publication in a free in-house magazine not normally available to the public; exhibition within the Client’s premises; editorial use in the Client’s intranet site, but not annual reports or any other public document.
  3. Company Public: The right to use the pictures as described above; plus a license for use on Company public websites, public promotional literature, company social media outlets, and annual reports.
  4. PR and Press distribution: The right to use the pictures as described above; plus a license for third parties to reproduce such pictures in print or electronic media in an editorial context where no fee has been paid to guarantee publication.
  5. Specified Use Only: The right to use the pictures once only for the purpose as described on the invoice.
  6. Editorial: One reproduction only of pictures supplied within one print edition of the specified title in an editorial context only, unless otherwise agreed with the Client.

PAYMENT

Where the Client is an individual, the full balance is to be paid on the day of the photoshoot, unless otherwise agreed in writing. Where the Client is an organisation, 50% of the balance is to be paid on the day of the photoshoot, with the remaining balance to be paid upon the Client’s receipt of final images.

 

WEBSITE DISPLAY & PROMOTIONAL USAGE

The Client hereby allows the Photographer to display any photograph covered by this contract and to generally promote the business in advertising, brochures, magazine articles, websites, etc. The Photographer will aim to keep these photographs safe from any malicious activity but cannot be held liable or accountable for malicious actions carried out by persons other than Lesauvage

 

LIABILITY

The Photographer shall not be liable for indirect loss or third party claims occasioned by delay in completing the work or for any loss to our customers arising from delay in transit. Where work is defective for any reason, including negligence, the photographer’s liability (if any) shall be limited to rectifying such defect.

In the very unlikely event of total photographic failure, liability shall be limited to a full refund of any fees paid.

Any directions issued to clients, their guests, or employees during a photographic shoot are deemed to be at said person’s own risk. The photographer cannot be held responsible for any personal accidents during a photographic shoot.

 

LICENCE

The Photographer shall be granted an artistic license in relation to the poses photographed, the location used, and digital retouching. The Photographers’ judgment regarding the locations, poses, and the number of photographs taken shall be deemed to be correct.

 

COMPLAINTS

Any complaints should first be raised by the Client with the Photographer in writing within 21 days from the date of receipt of images.

RIGHT TO AMENDMENT

We reserve the right to amend these Terms and Conditions without prior notice.